A quality policy is a brief statement that aligns with your organization’s purpose and strategic direction provides a framework for quality objectives and includes a commitment to meet applicable requirements as well as to continually improve.
Elex Products Ltd believes that its market expects continuous improvement of products and customer service. We aim to continually improve the products that we sell to meet our client’s requirements and to produce the expected results for customer satisfaction.
As a company, we are committed to meet the requirements of our customers, learn from their feedback, as well as adhere to the regulatory requirements as provided for by different regulatory authorities. The company endeavors to continually develop an effective management system to ensure this remains effective.
All personnel within the company are responsible for the quality of their work. The company provides training and has established systems to assist all personnel to achieve the standards required. While we endeavor to produce work and offer a service that we can be proud of, we have to recognize that we don’t always achieve our own standards. When a customer complains, we are committed to investigating the complaint and will do our best to put right all justified complaints.
The management is responsible for monitoring the quality system and reports regularly to the Managing Director on the system’s implementation, status and effectiveness.
The objectives of this company are set out in the Business Plan. Objectives for individual jobs are to carry out the works to the satisfaction of our customers and in accordance with the agreed terms of engagement.
Only by providing outstanding customer service and product quality will we achieve our aims of long-term success and sustained improvements.